Refund policy

Cancellations

You can cancel your order for free before it ships. If the order has already shipped, it must follow the return process below. Contact us immediately at +966 11 503 0438

Returns Window (KSA)

You can request a return within 14 days of delivery.

Return Eligibility

To be eligible for a return:
  • Item must be unused, unopened, and in original packaging
  • Include proof of purchase
Items sent without approval won’t be accepted.

Non‑Returnable Items

We do not accept returns for:
  • Personal care / beauty / hygiene items once opened
  • Supplements or consumables
  • Gift cards
  • Final sale items
  • Customized or special‑order items
  • Hazardous or flammable goods

Damaged / Wrong Items

If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours of delivery at +966 11 503 0438

To help us review your request quickly, you must include:
  • Your order number
  • Clear photos of the damaged, defective, or incorrect item
  • Photos of the outer packaging and shipping label, if applicable
  • A brief description of the issue
Once we receive the required information, we will review the case and, if approved, arrange a replacement, refund, or other suitable solution.
Requests submitted without clear photos and the order number may be delayed or rejected if we cannot verify the issue.

Shipping & Taxes (clear rule)

  • Shipping fees are refunded only if the return is due to our error (wrong, damaged, defective item).
  • Taxes are refunded where required by law.
  • Otherwise, original shipping fees and taxes are non‑refundable.

Return Shipping

  • If return is due to our error → free return label
  • Otherwise → return shipping is paid by customer

Refunds

Once we receive and inspect the return, we will notify you. If approved, refunds are issued to the original payment method within 10 business days. If you haven’t received it after 15 business days, contact support@avnzor.com.

Exchanges

We do not offer direct exchanges. Return the item and place a new order.

Restocking fees

No Fee

Our Contact Information:

Trading Name: Avnzor

Phone Number: +966 11 503 0438

Registered Address:

RP58+2GG, Qurtubah, Riyadh 13244

Business Gate Building C20 - Office B2, Riyadh 13244, Saudi Arabia.

Warehouse: 8360 قريه ال زايد, حي المشاعل, RNMA2470، 2470, Riyadh 14328

Need Assistance? Our customer care team is available around the clock, 24/7.